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FAQs

WHAT IS THE "LEAD TIME" DISPLAYED AT THE TOP OF THE PAGE?

All of our products are handmade and made to order, and thus there is some build time required. Depending on volume of orders our estimated lead time will vary, so make sure to check at the top of our page for current estimated lead times. If you need your rig by a certain deadline, make sure to use the Contact Us Form to inquire on specific lead times for the product you're purchasing.

***Displayed lead times are an ESTIMATE, and do vary. We cannot guarantee turn-around time on custom orders, though we will do our best to get our product to you as soon as possible.***

WHAT IS THE TRITON WARRANTY?

All of our TRITON Kydex rigs are covered with our Limited Lifetime Warranty. We agree to fix or replace any product purchased from us in case of product failure. This is limited to materials and craftsmanship only. We cannot honor warranty claims due to user negligence. Negligence includes lost or missing hardware, reheating of the Kydex whether unintentional or not ( keep in mind that the dashboard of your vehicle in the heat of the summer is not the best place for your rig), or any other intentional modifications to your rig.

If you have a Warranty Claim, please use the Contact Us Form to submit your claim.

WHAT IS THE RETURN POLICY?

Since all of our rigs are handmade, and made to order with various options, unfortunately at this time we cannot accept returns. If you have any questions prior to ordering, simply use the Contact Us Form and we will do our best to help you. Please do your research before ordering a specific type of rig.

WILL A KYDEX HOLSTER WEAR DOWN THE FINISH ON MY GUN?

Yes, every holster will eventually wear on your firearm. Our Kydex rigs will however wear less than leather holsters, as the Kydex features a smooth interior. We do recommend HAND WASHING your rig every so often to prevent build up of dirt and debris which can lead to increased holster wear. TRITON rigs are functional pieces of equipment. Simply put, the more you train, the more it wears.

WHAT THICKNESS OF KYDEX DO YOU GUYS USE?

We use 0.080 Kydex as the minimum standard for all of our products. We believe it provides great retention and durability, while maintaining form and flexibility for a smooth and repeatable draw.

When it comes to our COMBAT Line, we use a thicker 0.093 Kydex for improved rigidity and durability under the harshest conditions.

I DON'T SEE MY FIREARM/ MAGS LISTED?

We currently offer only the models listed in our Available Models Section. If you don't see your firearm or mags listed, feel free to use the Contact Us Form and let us know what you'd like to see available, as we are constantly expanding our inventory.

HOW DO I KNOW WHAT A CERTAIN COLOR/PATTERN LOOKS LIKE?

We currently offer a wide range of colors and patterns to give you the ability to design a truly custom setup for your rig. To see a complete list of the colors and patterns we offer, please see our Color Chart. We also recommend visiting our Facebook and Instagram for some inspiration on color combinations previously ordered by our customers.

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